These are living guides and may be updated. We will notify you of any significant changes.
In this section
Frequently asked questions
Find answers to questions about the MRES App and MRES processes.
How to access the MRES app
How to log in to our MRES App and set up your internet browser in Google Chrome.
Create an order
Create an order for purchase, hire, or trial.
Add a client
How to add a new client record in the MRES App when you're creating an order.
Editing submitted orders
Adding information to complex and non-list MRES equipment orders that have been submitted.
Check progress of items in your order
How to check the progess of each item in your order, including the delivery address.
Request Equipment Collection or Repair
From here you can request Equipment Collection or Repair for your client
Finding items available in re-issue
Discover what items are available for re-issue.
Managing equipment trials
Learn how to enter a trial start date, add new items to a trial in progress, record trial outcome, or request a trial extension.
Request MRES housing equipment
Information for assessors requesting ACC MRES housing equipment.
How to stop our emails going to junk
Emails going to spam? Here is how to stop it.
Hire equipment orders
Learn what to consider before ordering MRES hire equipment, how to order hire equipment and view a report of your hire equipment orders in the MRES App.
Non-list equipment orders
Learn about ordering equipment that is not on the ACC list.
Assessment reports
Training notes for the MRES App about assessment reports.
MRES app request notes
Take a look at how to add notes and messages within the MRES app.
View order dashboard tiles
Get support to Understanding the view order dashboard tiles.