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Check progress of items in your order

How to check the progess of each item in your order, including the delivery address. If the item is dispatched from the Enable New Zealand Warehouse and Distribution Centre, you can track delivery through the MRES App.

Check order status

  1. Go to the MRES Dashboard and search for your order.

  2. Scroll across to the Status - Quote - Product column to see the current progress. 

3. See the table below for details.

Status

Progress of item

For CSF review

Equipment to be reviewed by the Enable Customer Service Facilitators - ACC Equipment Team.

For Advisor review

Equipment to be reviewed by the Enable Clinical Advisory Service Team.

For ACC review

Equipment to be reviewed by ACC.

Declined

Purchase or Trial equipment has been declined by ACC or a Hire equipment has been declined by ENZ.

Cancelled 

Item cancelled off the order.

Dispatched or Dispatch order created 

Item either:

  • at Enable New Zealand Warehouse and Distribution Centre waiting to be collected by courier, or

  • in transit with courier, or

  • delivered by courier

See below for how to track items dispatched from ENZ warehouses

For ACC approval 

Order/item with assigned ACC team member to review and approve.

For procurement / Procurement review

With Enable Procurement (purchasing) team to process the order, including review of products/supplier.

Post procurement

Equipment to be reviewed by the Enable Customer Service Facilitators - ACC Equipment Team. Following items being added/updated in the Equipment Catalogue.

Hire order created

  1. Enable Customer Service Facilitator sends the hire order to equipment supplier

  2. Supplier arranges for the hire equipment to be delivered 

  3. Enable waits for notification from the Assessor or ACC to extend or end the hire period

Purchase order created

  • Enable has sent a purchase order to the supplier

  • Supplier will send the item to the address specified on the order - please contact the supplier about any changes to delivery address

Trial in progress 

Assessor managing trial of equipment

Find out how to manage your trial using the MRES App

Trial successful

Outcome of trial was successful

Trial unsuccessful 

Outcome of trial was unsuccessful

Check delivery address

How to check where items you've ordered will be delivered to (Client Home or Assessor address). 

1. Find the order in your' View Order Assessors' screen and click anywhere in the order. The 'Overview' screen displays. Screenshot MRES App overview screen2. Scroll down to the 'Ship To' field.

Screenshot Overview Screen Ship To field MRES AppTrack items dispatched from ENZ Warehouse 

  1. Find the order in the MRES App.

  2. Click anywhere in the order line to display the 'Overview' screen.

  3. Scroll down to the TrackingURL field and select the link.

Screenshot of the Tracking URL field and a link circled in red

Result: Poste Haste Track and Trace results display.

Screenshot of Poste Haste track and trace App

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