Due to increased demand for freight services in the Auckland region we are experiencing delays in equipment collection and delivery. We thank you for your patience and apologise for any inconvenience.

Frequently asked questions

Find answers to frequently asked questions about the MRES App and MRES processes.

Questions and answers about the MRES App

I can’t find an order details using the search function

If you cannot find an order using the search function, please make sure:

  • You have selected the right category to search in (e.g. claim number if you are searching by claim number).
  • That you have unticked any categories that you are not using for the search (e.g. if you are only searching a claim number, ensure that no other category is selected).

How do I login to the MRES App?

You can either:

Where can I find information about equipment requests made before 15 November 2021?

Currently, client and order information created prior to 15 November 2021 is not available in the MRES App. We, along with ACC and Accessable, are working towards a solution to this issue.

What should I do if I haven’t got a login for the MRES App?

You can request a login for the MRES App by completing the Contact Us form on our website. Please select ‘System Issue’ as the enquiry type and complete the fields that appear below.

Contact us

If an equipment trial arranged through Accessable was unsuccessful what should I do?

Create a new trial through Enable’s MRES App.

I can’t find equipment listed in the equipment catalogue in the MRES App. What should I do?

Please ensure you are using Enable New Zealand’s equipment catalogue. This can be accessed on our website.

View ACC equipment catalogue.

If you are still having trouble finding equipment, please contact us.

The MRES App hasn't saved my order. Why is this?

When you have selected ‘Save as draft’ please wait until the blue line at the top of the screen has disappeared, and a message appears in the top righthand corner confirming it has been saved. If you navigate away from the page before this, your order may be lost.

Questions and answers about MRES processes

What should I do if I have an equipment trial with Accessable from November 29?

From December 1, all extension of equipment trials with Accessable will need to be transferred to the MRES App. You will need to submit an order in the MRES App for ongoing management by Enable New Zealand.

 

If a trial is successful
Submit an order in the MRES App. This order needs to include:

  • a final quote for the equipment
  • Note in MRES app "Inflight request - Trial Successful"

 

If a trial is not successful
Submit an order request in the MRES App. This order needs to include:

  • a quote for the equipment
  • an assessment report

If a trial is in progress
Submit an order in the MRES App. This order needs to include:

  • a quote for the equipment
    Note in MRES app "Inflight request - Trial in progress"

What should I do if I have an equipment hire with Accessable from December 1?

From December 1, all extension of equipment hires currently with Accessable will need to be transferred to Enable New Zealand. Assessors who have hires with Accessable, will need to enter these into the MRES App. This has previously been communicated to assessors by ACC.

 

The extension request will need to include:

  • a new quote from the supplier with current hires dates
  • an assessment report

Please refer to our hire guidelines before making a hire request

 

Guide to MRES hire equipment

What to do if you need equipment for a housing modification

Please ensure you follow the correct process for housing modification equipment orders.

Enable New Zealand region

Submit the equipment request via email to acc.housing@enable.co.nz and provide the (if you haven’t already):

  • ·a quote for the equipment item and installation cost
    •    If ACC list Careport is proposed, only a quote for installation cost is required
  • an assessment report
  • a property owner approval form

Accessable region

Submit an application via the MRES app and attach the:

  • a ·quote for equipment item
  • an assessment report

Wha should I do if I need to extend the recall date for purchased equipment issued by Accessable?

If you want to extend the recall date for purchased equipment issued by Accessable you do not need to do anything. Simply let us know when you're ready for the equipment to be collected.

If an equipment trial is successful, how will the equipment be asset labelled?

All equipment will have an asset label applied by the supplier before it is sent out for trial.

Who collects equipment that was issued by Accessable?

Please contact us to arrange collection of equipment that was issued by Accessable. You can either complete the form on our website or call us.

Request equipment collection

Do I need to attach an ACC096 form when submitting an order request through the MRES App?

No, you do not need to attach an ACC096 form if you are submitting an equipment request through the MRES App.