Delays in equipment delivery and collection

Enable New Zealand’s operations, like those of many other businesses and organisations throughout New Zealand, have been significantly impacted by the current Omicron outbreak.

We are currently experiencing delays in equipment delivery and collection as Fliway Transport and Post Haste Couriers, our freight partners, are impacted by a perfect storm of high volumes in their freight network and high rates of absenteeism due to COVID-19.

Our equipment suppliers, who directly dispatch some equipment items and also arrange collection of some trial equipment, are also experiencing delays with the couriers and freight companies they use.

We want to reassure you that we’re doing all we can to minimise this impact and ensure we continue providing people with the equipment they need.

If you or your clients are expecting a delivery or collection and haven’t heard from anyone within 10 working days of the request, please check the Fliway or Post Haste websites for the latest information on any delays they are experiencing. Alternatively, you can call us on 0800 362 253 and we will investigate this for you.

Go to the Fliway website (external website)

Go to the Post Haste website (external website)

If you are based in or near Hamilton, Palmerston North, or Christchurch and you have smaller items that you or a support person can return yourselves, you can drop these in to one of our warehouses directly.

Hamilton

8 Clow Place
Melville
Hamilton 3206

Open 8.30 am to 4.30 pm

Palmerston North

291 Tremaine Avenue
Highbury
Palmerston North 4412

Open 8.30 am to 5 pm

Christchurch

78a Hammersmith Drive
Wigram
Christchurch 8042 

Open 8.30 am to 5 pm

Your local DHB hospital or health centre may also accept equipment for us to collect from there.

We understand that the service we provide is crucial to the wellbeing of our clients and we are working hard to minimise delays as much as possible.We're sorry for any delay you may experience and ask for your patience as we work our way through this.