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Contact us

You can contact us if you have questions about Enable New Zealand or would like to submit feedback.

Submit a web contact form

What Information needs updating?

What ACC contracted services do you provide?

Please give us details about the item including barcode numbers (if any).

Please give us information about previous repairs and who completed them (if any).

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Return equipment

Please return any equipment issued by Enable New Zealand that you don’t use or need anymore. You can return the equipment yourself. Or we can collect it from your home or hospital.

Find out how to return equipment

ACC MRES user account form

If you need help with requesting, updating or deleting an MRES user account, please use the following form.

Complete our ACC MRES user access form

Get in touch with our contact centre

Our contact centre operates from 8 a.m. to 5 p.m., Monday to Friday

Telephone
0800 ENABLE (362 253)

Locate our offices

Palmerston North Head Office

Our head office opening hours are 8.30 a.m. to 5 p.m.

Physical address
585 Main Street
Palmerston North 4410
Postal Address
PO Box 4547
Manawatu Mail Centre
Palmerston North 4442

Palmerston North Warehouse

Our Palmerston North warehouse is open from 8.30 a.m. to 5 p.m.

Physical address
291 Tremaine Avenue
Highbury
Palmerston North 4412
Postal Address
PO Box 4547
Manawatu Mail Centre
Palmerston North 4442

Christchurch Office

Our Christchurch office opening hours are 8.30 a.m. to 5 p.m.

Physical address
78a Hammersmith Drive
Wigram
Christchurch 8042
Postal Address
PO Box 33054
Barrington
Christchurch 8244

Hamilton Office

Our Hamilton office opening hours are 8.30 a.m. to 4.30 p.m.

Physical address
8 Clow Place
Melville
Hamilton 3206
Postal Address
PO Box 5744
Frankton
Hamilton 3242

New Zealand Relay Service

You can also use the New Zealand Relay Service (external website)  to contact us.

NZ Relay is a telecommunications service for people who are deaf, hearing-impaired, deaf-blind, or speech-impaired. All NZ Relay calls are strictly private, so information is safe and secure.

How you can submit feedback

We want to know about your experience with Enable New Zealand. Your feedback will help us to shape and improve our service.

You can submit feedback in the following ways:

  • Fill in the form above
  • Post a letter to Enable New Zealand PO Box 4547, Manawatu Mail Centre, Palmerston North 4442.
  • Phone 0800 ENABLE (0800 362 253). Our contact centre is open Mondays to Fridays from 8am to 5pm.

If your feedback is a complaint

When your complaint arrives, we will let you know we’ve received it within five working days. If we need to let you know by mail, it may take a bit longer depending on where you live.

If you have complained on behalf of a friend or family/whānau member we might have to ask for their permission before we can respond.

We will respond within 20 working days. If we think it will take longer, we will let you know.

What to do if you’re not happy with our response

We pride ourselves on delivering a great service to our customers, however, if you are not happy with how we responded to your complaint or review request, you can contact the following organisations: